Frequently Asked Questions
FAQs for the guests:
You can book a holiday home through our website by selecting the property, entering your desired check-in and check-out dates, and completing the reservation process. You will receive a confirmation email with all the booking details.
We specialize in offering high-quality apartments style holiday homes. Whether you’re looking for a cozy studio or a spacious multi-bedroom apartments, our properties are designed to meet the needs of both solo travelers and families. Each property is carefully selected to offer a relaxing, home-away-from-home experience.
Our apartments come with a wide range of amenities, including fully functional kitchens, Wi-Fi, air conditioning, comfortable living spaces, and more.
Check-in is from 3:00 PM to 11:00 PM.
One of our team
members will meet you in the lobby to assist with your check-in
process and provide you with all the necessary details for your
stay.
Check-out is by 12:00 PM. Please ensure you check out by
this time. If you need any help, our team is available to assist
you.
Our cancellation policy varies depending on the property and booking terms. Please refer to the cancellation policy in your booking confirmation email. If you need to cancel or modify your reservation, reach out to us as soon as possible.
In addition to the rental rate, there may be additional fees such as cleaning fees, security deposits, and local taxes. All fees will be clearly listed during the booking process.
You can reach us via email, phone, or through our website’s contact form. Our team is available to assist you with any questions regarding booking, services, or property details.
Yes, we occasionally offer special promotions and discounts which may vary depending on the season. Be sure to check our website or subscribe to our newsletter for the latest deals and offers.
FAQs for the owners:
To list your property with us, simply reach out through our website or contact our team directly. We’ll guide you through the process of submitting your property details, including location, amenities, and photos, to create a listing that attracts guests.
We evaluate various factors such as the location, size, features, and seasonal demand to suggest an appropriate rental price. We aim to set a competitive rate that maximizes your income while remaining attractive to potential guests.
Your property will be listed on our website, as well as popular booking platforms. We also leverage social media, email newsletters, and targeted advertising to attract guests. Our goal is to ensure maximum visibility for your property.
No, we take care of guest communication for you. Our team will handle inquiries, bookings, and any issues that arise during a guest’s stay. You’ll only need to focus on providing a great property.
We handle the cleaning of the property between guest stays to ensure it is ready for the next guest. This is included in our service, so you don’t have to worry about managing the cleaning process yourself.
We process payments and disburse earnings on a regular monthly schedule.
We have a security deposit system in place to cover potential damages. If damages occur, we will assess the situation and notify you. Any necessary repairs or replacements will be deducted from the security deposit, and we will work with you to resolve any issues promptly.
Yes, you can block off dates when you would like to use your property for personal stays. Simply let us know in advance, and we will ensure the property is unavailable for bookings during those times.
We offer comprehensive property management services, including booking management, guest communications, maintenance, and more. Our team is available to assist you with anything you need to ensure a smooth operation.